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NPS and CSAT dashboard

Upload or paste survey responses, map your columns, and get NPS, CSAT, and CES scores with confidence intervals, segment splits, and trends.

Paste a CSV, map the score columns, and press Build dashboard.

NPS is percent promoters (9-10) minus percent detractors (0-6), passives (7-8) counting toward n only. Its interval is the normal approximation for a difference of two proportions; CSAT top-2-box gets a Wilson interval and the CSAT and CES means get mean ± z·sd/√n. This tool does not run significance tests between segments, weight responses, or read free-text comments. Caps: 5 MB input, 100,000 rows, 100 segments, 120 trend buckets. Small samples make every interval wide; read them before the scores.
OptionsBuild dashboard

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